IPCallRecord

Make your move to a powerful and reliable hosted phone call recording solution for business that is legally compliant, protects the integrity of all recorded call information, and utilizes a user-friendly web-based adminitration portal.

When industry regulations or business requirements necessitate recorded phone calls, having a reliable service that is legally compliant is vital to business success. CommPartners Connect’s IPCallRecord is a cost effective, easy-to-use hosted call recording service that provides flexibility, scalability and legal compliance. Our IPCallRecord solution requires no capital investment in hardware or software. IPCallRecord is a carrier-class web-based call recording solution that works seamlessly with the Broadsoft Hosted PBX applications and enhanced IPTrunking products. IPCallRecord is a value-added feature available for Enterprise Standard and Premium seats and IPTrunking Executive and IPTrunking Premium users.

IPCallRecord enables both inbound and outbound calls to be recorded and stored as MPEG files for up to 30 days. Up to 5000 minutes per month of call recording is included per call recording user. Easy to use web-based administrative and user portals are utilized that provide access to recorded files, stored call detail records, and enable control of all call recording features. IPCallRecord is a feature-rich application that provides a pictorial and data overview of your company’s call usage, including:

• Calls by category
• Frequent calls
• Calls by location
• Active callers
• Call statistics
• Call summaries
• Call monitoring 

Benefits of IPCall Record to the Partner  

• Increase Revenue - Increase revenue by providing new customers with the tools they need to conduct business in the VoIP environment as efficiently as they had in the old technology voice environment.
• Increase Customer Satisfaction – By providing customers with the tools they need to increase their productivity and meet their requirements, customer satisfaction and loyalty are enhanced.
• Extend Services Into New Vertical Markets – Extend the reach of hosted VoIP services into new markets through call recording.
• Flexible, Global Platform – The service has what is called “International” features, such as international time zones, so that recording can be captured using the correct local time anywhere on the globe on a flexible, scalable platform.
• Minimal Customer Turn-Up Time – Recording service is assigned to a new customer, or extended to existing customers, by simply adding the extensions to be recorded in the application.

Benefits of IPCallRecord to the End User

• Convenience – Easy to use web interfaces, filters, descriptions, and comment annotation provide system users with tools to quickly find recorded calls.
• Accessibility – Any authorized user with a broadband internet connection and a media player may view and listen to recorded calls or calls in progress via standard web browsers.
• Cost Savings – Minimal common hardware and software is required to begin call recording.
• Easy Administration – Tenant administration determines precisely what calls are to be recorded based upon origination/termination numbers, date, time, and percentage of calls to be recorded.
• Security – Recorded calls required for legal, regulatory, or compliance purposes can be easily transferred from the IPCallRecord system to the user’s system individually or in batches.
• Privacy – Tenant administration selects extensions for recording and those calls are only available to users with permission that is granted by the tenant administrator.  

 Vertical Markets Requiring IPCallRecord

• Aerospace and Defense/Security
• Finance/Insurance and Banking/Real Estate
• Education, Local/State/Federal Government
• Health Care
• Hospitality/Entertainment/News/Publishing
• Manufacturing
• Retail/Wholesale
• Transportation/Travel