Hosted Contact Center Solution Wins Prestigious Frost & Sullivan Award

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Hosted Contact Center

Make Your Move To An Easy And Economical Contact Center Service.

Many smaller businesses are challenged when it comes to finding advanced but cost-effective contact
center services.  No longer.  IPContactCenter from CommPartners Connect® allows you to make your move to automatic contact distribution easily and economically, seamlessly extending call center operations by creating a virtual call center with agents working from any desk, in any office, offshore or at home.

IPContactCenter. Make Your Move To A Solution That Is Loaded.

IPContactCenter provides growing businesses with an impressive list of call center features:

• Global Agent Management, including a full-featured remote agent; agent state management,
  basic screen pop, agent-initiated transfer, conference, consultation, and hold
• Global Call Treatment, including flexible call scripting, IVR treatment through Voice XML scripts
  and global call queuing
• Global Call Distribution, including dynamic, static, priority, precedence, skill-based, agent-level and schedule routing
• Global Supervisor Management Dashboard, including global operational management, real-time dashboard, real-time and historical reporting and global quality monitoring
• Global Administrator Management Dashboard, including intraday traffic management, routing strategy provisioning and agent, team and skill group provisioning

Part of the IPCC service are global management and supervisor dashboards. A few of the many screens available are displayed above.

The Bottom Line On IPContactCenter.

This service works as hard at the bottom line as it does at the operational level. Your growing business benefi ts from an offering that delivers:
• a cost-effective ACD solution
• advanced contact handling and management features
• no hardware, no upfront costs, no installation and no integration
• more customer satisfaction
• greater productivity

Whether you are supporting one location, many locations or a work-from-home staff, IPContactCenter is the right move to make.