CommPartners Connect provides our Partners support and service you can depend on:

1. Our online CommPartners Management System (CMS) is easy with our web-based tools for retail billing and reporting, as well as account management.
2. Our Network Control Center (NCC) is fully staffed to monitor both the CommPartners Connect voice and data network and operates 24 hours a day 7 days a week. The NCC Tier 2 and Tier 3 groups work in concert to resolve any customer or network issue that may arise.
3. Our NCC Tier 2 (Partner Support) Team is available 24 hours a day, 7 days a week and is dedicated to handle all Partner service-related support issues including support for various IP endpoints from the CP-approved list of devices, troubleshoot registration and call flow issues, assist with features usage and implementation, troubleshoot call-quality and call completion problems, and provide access to various CP systems.
4. Our NCC Tier 3 Team monitors both the CommPartners Connect voice and data network and is available 24 hours a day, 7 days a week. The NCC supports all network devices including routers, switches, SBCs, Telicas and is responsible for circuit turn up and testing. This group works directly with carriers and other infrastructure providers as well as providing an escalation path for the Tier 2 Team.

From providing online support to a full staff of Partner support services 24 hours a day, 7 days a week, CommPartners Connect is committed to your satisfaction!